Operations Specialist managing operational delivery for partner practices in healthcare. Ensuring workflows run smoothly and collaborating with cross - functional teams for operational insights.
About the role
- Senior Operations Analyst overseeing operational processes in a fintech company. Focused on continuous improvement and ensuring maximum performance operationally.
Responsibilities
- Monitor pipelines and processes, ensuring correct execution and maximum operational performance;
- Identify issues, risks and opportunities, communicating them in a structured manner to stakeholders;
- Develop action plans, track their execution and ensure responsible parties / stakeholders follow the directions;
- Serve as the focal point for the Operations team, providing support on technical questions, data and process analysis and interpretation;
- Collaborate with Product, Data and Technology teams to evolve processes and develop new solutions;
- Produce analyses, studies and strategic recommendations in partnership with management to support decision-making;
- Monitor, update and interpret key area indicators, ensuring visibility and accuracy;
- Contribute to other activities related to the role, always focusing on efficiency and continuous improvement.
Requirements
- Experience in Operations areas with a focus on continuous improvement in payroll-loan (consigned) workflows;
- Experience with agile methodologies and continuous improvement practices;
- Ability to develop thorough studies, reports and analyses;
- Strong knowledge of operational indicators, performance metrics, KPIs and OKRs;
- Intermediate SQL;
- Advanced Excel for data manipulation and analysis;
- Data visualization tools (Superset, Metabase, Tableau);
- Clear, collaborative communication and strong cross-team coordination skills;
- Advanced analytical ability with the skill to turn data into actionable insights;
- Problem-solving orientation and structured decision-making skills;
- Adaptability and rapid learning in dynamic environments.
Benefits
- Various benefits
- Collaborative work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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