Hybrid User Researcher

at Methods

• Job title: User Researcher
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Leeds, United Kingdom

About the role

• User Researcher focusing on user-centered design practices with public sector clients at Methods, supporting exciting projects and collaborations.

Responsibilities

• Championing the user
• Planning and conducting user research, developing recruitment briefs, analysis and presentation of findings
• Collaborating with the product team to turn research findings into prototypes and features that meet the user need
• Presenting research findings, user insight and recommendations to the product team
• Promoting user centered design principles and best practice within government
• Designing, scripting and analysing quantitative surveys
• Undertaking qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
• Applying relevant knowledge in human factors, ethnography, and the user-centered design process to product and service design
• Managing day-to-day operations with usability and market research agencies with accountability for schedules, value for money and deliverables

Requirements

• Knowledge, experience and passion for user centered design practices and GDS guidelines
• Experience undertaking user research and gathering user requirements
• Experience working in agile multidisciplinary teams, including designers and developers to build digital products and services
• Confidence developing user personas and journey maps
• Working in an agile environment
• Advocating for fully accessible and inclusive services
• Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
• Taking a proactive approach to diversity, equity and inclusion internally and with clients

Benefits

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment
• A management development programme, and training
• 24/7 confidential employee assistance programme
• Flexible Working – including home working and part time
• office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
• 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
• 2 paid days per year to volunteer in our local communities or within a charity organisation
• Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
• Life Assurance of 4 times base salary
• Private Medical Insurance which is non-contributory (spouse and dependants included)
• Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
• Enhanced Maternity and Paternity Pay
• season ticket loan, cycle to work scheme