Hybrid Senior UX Researcher

at Spring Health

• Job title: Senior UX Researcher
• Job type: Full Time
• Experience level: Senior
• Salary: $150,000 - $202,400 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Spring
• Location requirements: Hybrid, New York City, United States

About the role

• Senior UX Researcher driving product impact for mental healthcare at Spring Health. Collaborating with cross-functional teams to enhance user experience and insights in mental health services.

Responsibilities

• Design and implement research throughout the product lifecycle, from early stage discovery and strategic research through iterative prototype testing and post-launch measurement
• Proactively collaborate with design, product, clinical, and commercial teams to define a research roadmap that answers high impact product and strategy questions
• Build on past research and evolve insights over time, driving impact by effectively communicating findings to cross-functional partners and stakeholders
• Take ownership in defining the role of UX Research at Spring Health as an early member of the team, including building out processes and communications strategies that allow us to scale and grow our capabilities responsibly and efficiently

Requirements

• Bachelors, Masters, or PhD in Human-Computer Interaction, Information Science, Psychology, Cognitive Science, Anthropology, or related field, OR equivalent experience in an industry setting
• 5+ years proven track record conducting UX Research with product teams - designing, running, and reporting on your own studies
• Expertise in qualitative and quantitative user research methodologies including when and how to apply them during each product phase
• Demonstrated ability to make measurable impact, turning insights into action with excellent facilitation, consensus building, persuasion, and presentation skills
• Experience with and enthusiasm around working on a cross-functional product development team

Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.