Senior User Researcher conducting end - to - end user research to improve safety app usability. Collaborating with product team to validate user needs in a dynamic startup setting.
WK
Hybrid Senior CX/UX Researcher – AI-First Innovation for Tax & Accounting
Posted 2 weeks ago
About the role
- Senior CX/UX Researcher driving advanced research initiatives to define the future of tax workflows for Wolters Kluwer. Collaborating with cross-functional teams to translate insights into strategies and designs.
Responsibilities
- Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.
- Merge qualitative and quantitative data via mixed methodologies.
- Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions.
- Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations for cross-functional teams.
- Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
- Document insights and artifacts in a central repository.
- Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data.
- Champion the adoption of emerging industry trends, tools, and methodologies—especially in AI and Agentic technologies—across the organization.
Requirements
- Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training
- 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.
- Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy.
- Advanced skills in analyzing qualitative and quantitative user data.
- Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives.
- Expertise in presenting research findings to diverse audiences from cross-functional teams.
- Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines across the business to implement research insights.
- Strong working knowledge of AI, agentic workflows, and their application in user research and product development.
- Experience evaluating emerging user interaction patterns and impacting product strategy for AI and Agentic solutions.
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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