UX Researcher at KUBRA conducting user - centered research to enhance customer communication solutions. Collaborating with product, design, and engineering teams to deliver impactful insights.
About the role
- Senior UX Researcher driving innovative, customer-centric journeys at Exact Sciences. Responsible for user research and insights across multiple channels to enhance UX.
Responsibilities
- Design and execute qualitative and quantitative research that is impactful, cost-effective, and addresses business needs, including writing, programming, and analyzing surveys, and planning, moderating, and analyzing qualitative research interviews.
- Oversee the vendor-led execution of primary research (exploratory to evaluative; quantitative to qualitative, primary and secondary).
- Synthesize research results, prepare clear, compelling and impactful presentations, and confidently share insights with stakeholders, leadership and partners both in person and virtually.
- Work closely with other members of the Strategy, Research & Insights team to build connections between existing and emerging insights, including connecting customer satisfaction data.
- Drive adoption of human-centered design thinking in development of all CX, Marketing, and other enterprise strategy communications.
- Manage and prioritize multiple research and insights projects in parallel.
- Ability to work both independently and within a team.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company’s Quality Management System policies and procedures.
- Maintain regular and reliable attendance.
- Ability to act with an inclusion mindset and model these behaviors for the organization.
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
- Ability to travel 20% of working time away from work location, may include overnight/weekend travel.
Requirements
- Bachelor’s degree in Research, Customer Insights, Human Factors, Psychology, Marketing or related field of study; or High School Degree/General Education Diploma (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
- 5+ years of experience in market or UX research, customer experience and/or marketing.
- Demonstrated proficiency in learning, implementing, and managing primary qualitative and quantitative market and/or UX research.
- Demonstrated ability to effectively engage and communicate in a constructive and collaborative relationship with a cross-functional team that includes designers, product managers, subject matter experts (SMEs), and company leaders.
- Demonstrated ability to learn, understand, and break down complex business operation functions, customer journeys, user needs, and workflows.
- Experience with UX research utilizing various methods such as usability studies, contextual inquiry, or surveys.
- Demonstrated proficiency in communicating user research findings with cross functional partners to drive impact.
- Proficient with variety of visual design software tools including Miro, Adobe Suite, PowerPoint, and other Microsoft tools.
- Ability to create and organize files in a manner that allows for quick retrieval and efficient updates.
- Proficient with basic computer skills to include Internet navigation, email usage, and word processing.
- Demonstrated ability to perform the essential duties of the position with or without accommodation.
- Authorization to work in the United States without sponsorship.
Benefits
- paid time off (including days for vacation, holidays, volunteering, and personal time)
- paid leave for parents and caregivers
- retirement savings plan
- wellness support
- health benefits including medical, prescription drug, dental, and vision coverage
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