Hybrid Senior UX Researcher, AI/Agents

at Clay

• Job title: Senior UX Researcher, AI/Agents
• Job type: Full Time
• Experience level: Senior
• Salary: $170,000 - $230,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Senior UX Researcher leading mixed-methods research to shape AI-powered workflows at Clay. Partnering with cross-functional teams to deliver actionable insights and advocate for user needs.

Responsibilities

• Lead mixed-methods research: Design and execute studies using interviews, surveys, usability testing, analytics, and behavioral data to answer critical product questions.
• Partner with cross-functional teams: Work closely with Product, Design, Engineering, Sales, and Customer Success to identify research needs and translate findings into actionable insights.
• Drive strategic initiatives: Own research for key product areas like AI/agents, enterprise features, and emerging technologies, influencing roadmap decisions.
• Understand diverse users: Study varied personas (from sales reps to growth marketers to technical architects) across SMB and enterprise contexts.
• Manage complex stakeholders: Navigate competing priorities, align teams around insights, and communicate research effectively to audiences from ICs to leadership.
• Build research infrastructure: Develop scalable systems for participant recruiting, insight sharing, and knowledge management.
• Advocate for users: Champion user needs and ensure the voice of the customer shapes product decisions.

Requirements

• 5+ years of experience in UX research, preferably in B2B SaaS or complex technical products.
• Strong mixed-methods chops: comfort designing and running both qualitative studies (interviews, usability tests) and quantitative research (surveys, analytics).
• Experience researching AI products, agents, or emerging technologies — or genuine curiosity and interest in these areas.
• Stakeholder management skills: ability to work with diverse teams, manage competing asks, and influencing critical decisions.
• Systems thinking: track record of building scalable research practices and translating insights into frameworks that guide product strategy.
• Comfort with ambiguity: ability to scope research questions, choose appropriate methods, and move fast in an early-stage environment.
• Clear communicator who can distill complex findings into compelling narratives for different audiences.
• Collaborative spirit: eager to learn, teach, and work closely with others.
• Bonus: experience with workflow automation tools, or technical products involving APIs/MCP.

Benefits

• All employees can work for free with world-class coaches who specialize in creativity, management, and more.