SME Cross Domain Implementation Engineer Lead working with Department of War to enhance data and analytics capabilities across DoD. Designing secure data transfer solutions and leading technical teams for mission - critical projects.
About the role
- Implementation Manager facilitating onboarding experiences for Meltwater clients while collaborating across teams. Ensuring swift feature adoption and customized training for successful transitions.
Responsibilities
- Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
- Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
- Lead and manage client implementations to ensure smooth transitions.
- Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
- Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
- Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
- Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
- Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
- Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
- Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
- Effectively communicate project status and deliverables with internal and external teams to ensure project success.
- Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
- Track milestones and document client interactions and insights to enhance overall client experience and relationship management.
Requirements
- A Bachelor's degree or higher and a minimum of 1 year of relevant experience in a client-facing role within software support
- A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
- Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
- Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
- A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
- Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
- Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
- A deep understanding of and passion for media, news, and current affairs.
- Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
- Excellent written and verbal communication skills in Filipino and English.
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
Benefits
- 20 days of annual paid time off plus an additional day for your birthday!
- Comprehensive healthcare insurance tailored for you, complete with an annual health & dental check.
- Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career
Job title
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Degree requirement
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