Senior Advanced Customer Engineer providing mentorship and technical support to field engineers at Cognex. Responsible for project delivery, documentation, and customer communication.
About the role
- Implementation Manager facilitating seamless onboarding and training for new Meltwater clients. Collaborating across teams to ensure successful software adoption and client satisfaction in a hybrid work environment.
Responsibilities
- Facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features.
- Report to the Regional Onboarding & Adoption Manager, prioritize account setup and provide customized team training.
- Collaborate with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration.
- Lead and manage client implementations to ensure smooth transitions.
- Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
- Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
- Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
- Develop customized reports and dashboards tailored to client parameters to assess the impact of their campaigns.
- Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
- Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
- Drive engagement and adoption, fostering enthusiasm through meaningful client interactions.
- Communicate project status and deliverables with internal and external teams to ensure project success.
- Uphold client satisfaction through proactive follow-up and clear communication.
Requirements
- A Bachelor's degree or higher and a minimum of 5 years of relevant experience in a client-facing role within software support
- A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
- Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
- Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
- A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
- Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
- Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
- A deep understanding of and passion for media, news, and current affairs.
- Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
- Excellent written and verbal communication skills in Filipino and English.
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
- The ability to legally work in the country of hire is required for this position.
Benefits
- Enjoy 20 days of annual paid time off plus an additional day for your birthday!
- Comprehensive healthcare insurance tailored for you, complete with an annual health & dental check.
- Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career
Job title
Job type
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Not specified
Degree requirement
Tech skills
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