Customer Success Advisor guiding clients through challenges and needs in the online world. Providing technical and customer support while receiving quality onboarding and training.
About the role
- Customer Success Manager at Meltwater boosting product adoption and creating memorable experiences for clients. Collaborating with internal teams to offer strategic guidance and support.
Responsibilities
- Work with Renewal Managers and Account Managers
- Provide strategic guidance to clients
- Equip clients with tools and resources
- Work closely with each client
- Identify upsell opportunities
- Anticipate client account renewals
- Drive product engagement and adoption
- Organize onboarding sessions for new clients
- Gather feedback during executive reviews
- Identify expansion opportunities for Account Managers
Requirements
- A bachelor's degree or higher is preferred
- At least 3 years of experience in customer success or account management
- Exceptional communication and interpersonal skills
- Results-oriented mindset
- Proactive approach to identifying and addressing customer needs
- Collaborative team player
- Excellent written and verbal communication skills in French and English
Benefits
- 25 days of paid annual leave
- RTT (additional time off)
- One additional day off on your birthday
- Swile meal vouchers
- 50% reimbursement for public transport subscriptions or a contribution for kilometers cycled
- Competitive health insurance with 50% employer contribution by Meltwater
- Free subscription to CalmApp
- Access to our digital fitness program in partnership with Akin Akman
- Hybrid work model
- Family leave program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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