Customer Support Specialist handling customer inquiries via chat and email at Perlego. Assisting with technical issues and maintaining records with a customer - centric approach.
About the role
- Customer Service Specialist II managing customer orders and inquiries for Meissner in the life sciences sector. Fostering superior customer experience and resolving order discrepancies.
Responsibilities
- Enter, track, and follow-up on customer orders
- Fulfilling detailed customer inquiries to ensure Meissner is exceeding the clients expectations
- Communicate with moderately complex customers who are placing or following up on orders, escalating when necessary either verbally or in writing
- Apply critical thinking and judgement when reviewing and assessing acceptability, accuracy, and completeness of purchase orders
- Identify, communicate, and resolve discrepancies to ensure orders are submitted in accordance with established business policies
- Determine applicability of quotes, sales agreements, and discounts
- Perform research to identify the source of discrepancy
- Ensure the correct documentation is attached to orders within all systems
Requirements
- High School Diploma or equivalent required
- Associates or Bachelors degree preferred or equivalent combination of education and experience
- 2+ years of customer service experience preferably in the life sciences, medical device, or pharma industry, including order entry/ order processing experience with a track record of resolving complex issues
- Proven ability to multitask in a high-volume and highly technical environment with varying priorities with a high sense of urgency
- Meticulous attention to detail required
- Strong people skills; interpersonal and relationship building skills
- Strong focus to foster a great customer experience.
Benefits
- Full Medical, Dental and Vision coverage with HSA Employer Contributions for eligible plans
- Additional Perks- HQ Onsite Full Gym, Ultramodern Coffee Bars, Free EV Charging Stations, Employee Discounts
- 401k, Profit Sharing, 401k Advisory Services
- Employee Assistance Program
- Paid Time Off, Paid Holidays, Anniversary Holiday
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