Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- Technical Business Analyst facilitating requirements gathering and documentation for Megaport's Engineering projects. Collaborating with stakeholders and engineering teams in a dynamic work environment.
Responsibilities
- Leading requirements gathering sessions with stakeholders to understand and document product requirements. Facilitate a shared understanding of outcomes across the business.
- Visualizing technical design, system workflows, user journey, business processes, etc., to ensure that there is a clear understanding of the business outcomes.
- Bridging the gap between business and engineering teams by transforming functional requirements into detailed technical specifications.
- Building and managing a prioritized backlog of user stories for the team.
- Collaborate with engineers to clearly communicate and refine product requirements.
- Facilitating agile refinement sessions to foster a shared understanding of project goals and impacts across diverse teams.
- Proactively improve existing processes to ensure we are collaborating efficiently and effectively across business and engineering teams.
Requirements
- A minimum of 5 years experience in business analysis or a related field.
- The ability to work closely with stakeholders to determine acceptable solutions.
- The ability to write clear and concise documentation. The ability to clearly communicate complex processes to both technical and non-technical audiences.
- Fundamental analytical and conceptual thinking skills.
- Excellent planning, organizational, and time management skills. Familiarity with Agile development principles and demonstrable experience working in Agile teams.
- Experience working with API, web services, and experience working on web-based software projects.
- Experience with Networking Technologies is advantageous but not required.
Benefits
- Flexible working environment – a remote-first culture with coworking options available
- Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program
- Health and wellness support – through a wellness allowance and employee wellbeing initiatives
- Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
- Creative, modern workspaces – designed to inspire when you're not working remotely
- Motivated, inclusive team – work alongside industry experts and fresh talent
- Recognition programs – celebrate achievements with our *Legend* and *Kudos* awards
Job title
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