Marketing Coordinator at MASA managing seminar operations and B2C marketing efforts. Collaborating with Sales and Marketing to ensure operational success and communication integrity.
Responsibilities
Owning and executing seminar change workflows, including cancellations, moves, and redirects, while applying established policies and sound judgment
Reviewing seminar change requests for accuracy, completeness, business impact, and required approvals; resolving non-routine exceptions and escalating risks when appropriate
Analyzing seminar capacity data using approved reports and thresholds to identify risks, opportunities, and required interventions
Recommending and coordinating capacity-driven actions (such as sold-out status or redirects) in partnership with Sales and Marketing leadership
Ensuring accurate, timely updates across LMS, CRM, and related systems to maintain data integrity and operational alignment
Serving as the primary operational liaison between Marketing, Sales, Seminar Operations Support, and Venue Booking
Developing and managing clear, professional internal and external communications related to seminar changes
Requirements
A high school diploma, GED, or equivalent (required)
At least 2 years of experience in marketing operations, event coordination, or administrative project coordination
Strong organizational and process management skills with exceptional attention to detail
Experience working with CRM and LMS platforms, spreadsheets, and workflow tools (such as Excel or Wrike)
Proven ability to manage high-volume, high-risk workflows while exercising independent judgment
Excellent written and verbal communication skills
The ability to manage multiple priorities, meet deadlines, and collaborate effectively across teams
Benefits
medical, dental, and vision insurance with highly rated carriers
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