Mobile & Conversational Messaging Product Lead at Zeta Global. Responsible for defining and scaling strategy across SMS, WhatsApp, and Mobile Push while leading platform development.
About the role
- Director of Product Research & Insights at Tinder driving UX Research strategy and team development. Influence product roadmaps and executive decision-making for enhancing user experience.
Responsibilities
- Define and drive the UX Research strategy aligned to company priorities, focusing the team on the highest-leverage work
- Identify and close the critical knowledge gaps blocking product and business decisions
- Synthesize inputs across research, data, customer feedback, and cultural signals into clear patterns and perspectives
- Shape product and company direction by influencing roadmaps, defining problems, and building conviction on key bets
- Personally lead high-impact, ambiguous research that informs executive decision-making
- Build, mentor, and scale a high-performing team of researchers
- Establish a simple, scalable operating model that enables continuous understanding of users
- Bring the company closer to users through strong storytelling and direct exposure to real customer experiences
Requirements
- Significant experience leading UX Research and influencing senior decision-making in complex product environments
- Strong judgment across qualitative and mixed methods, with the ability to balance depth and speed
- Proven track record of building and developing high-performing research teams
- Ability to synthesize complex and conflicting inputs into clear, actionable direction
- Exceptional communication and influence across product, design, and leadership
- Comfort operating in ambiguity and defining strategy in evolving environments
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