HR People Specialist at Dura - Line focusing on HR operations like onboarding and employee engagement in a manufacturing setting. Ensuring smooth employee experience from onboarding to payroll processes.
About the role
- Head of Global People Services managing HR service delivery across global teams at Marvell. Focus on automation, employee experience, and process modernization in a semiconductor company.
Responsibilities
- Lead global HR service delivery across self-service, service center operations, and specialized HR services
- Establish globally consistent processes, SLAs, policies, and service standards
- Redesign high-volume employee journeys such as onboarding, job/data changes, leave, and off-boarding
- Improve employee experience through automation, intuitive workflows, and enhanced self-service
- Drive use of conversational AI, intelligent case routing, and workflow automation
- Identify and eliminate manual work to reduce case volume and improve efficiency
- Partner with HR Technology and IT to advance ServiceNow HRSD, Workday, Scout, and key integrations
- Define and manage KPIs, dashboards, and operational rhythms
- Lead governance for knowledge management, case management, and process ownership
- Build and develop global teams and vendor partners to ensure capability, quality, and scale
- Foster a culture of service excellence, accountability, and continuous improvement
Requirements
- Lead global HR service delivery across self-service, service center operations, and specialized HR services
- Establish globally consistent processes, SLAs, policies, and service standards
- Redesign high-volume employee journeys through persona based design
- Improve employee experience through automation and intuitive workflows
- Drive use of conversational AI, intelligent case routing, and workflow automation
- Partner with HR Technology and IT to advance ServiceNow HRSD, Workday, and key integrations
- Define and manage KPIs, dashboards, and operational rhythms
- Lead governance for knowledge management, case management, and process ownership
- Build and develop global teams and vendor partners to ensure capability and quality
- Foster a culture of service excellence, accountability, and continuous improvement
Benefits
- employee stock purchase plan with a 2-year look back
- family support programs to help balance work and home life
- robust mental health resources to prioritize emotional well-being
- recognition and service awards to celebrate contributions and milestones
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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