Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Head of Operations leading and optimising Mapon’s operational functions across 8 global branches. Ensuring excellence within Customer Support, Technician, and Warehouse teams.
Responsibilities
- Lead and optimise operational functions across Mapon’s 8 global branches.
- Ensure operational excellence within Mapon’s Customer Support, Technician and Warehouse teams, focusing on cost control, lean methodologies, and project management.
- Own Mapon’s Customer Support, Technician, and Warehouse management: strategy, budgeting, monitoring and cost-control, and analysis.
- Lead a team of nearly 50 professionals across Europe, and report progress to both the company and Management Team.
- Identify cost-saving opportunities while maintaining service quality.
- Standardise operational processes across all global branches.
- Ensure operational compliance with local and EU regulations, as well as company policies.
- Improve logistics, procurement, and distribution processes, coordinating with supply chain and procurement partners.
- Lead global customer support teams and improve efficiency through AI-tools and process optimisation.
- Standardise technician workflows, training, and performance metrics.
Requirements
- Strong experience in operations management, preferably in a SaaS, telematics, logistics, or technology-driven company.
- Demonstrated success with lean methodologies.
- Proven experience managing multi-country or global operations.
- Strong background in cost control, budgeting, and operational analytics.
- Hands-on experience with warehouse and inventory management.
- Experience leading customer support and field technician teams.
- Excellent leadership, communication, and stakeholder management skills.
- Strong analytical and problem-solving mindset.
- Fluent in English; additional languages are a plus.
Benefits
- Health insurance (including mental health support, dental care, and massage courses)
- Additional sports program or employer contributions to your 3rd pension pillar (Indexo)
- Additional paid holidays, including your birthday and paid study leave
- Health Days— take time off when you’re not feeling well, without the need for a sick leave certificate
- An annual learning budget for enhancing your skills and knowledge — from seminars to book purchases
- Free parking at the office
- Flexible working hours — the possibility to start your workday anytime before 11:00
- The opportunity to work outside Latvia for up to 90 days a year
- The option to work remotely or in our cozy office in Ojāra Vācieša iela 6B, Rīga
- A dedicated budget for team-building events
- Referral bonus — receive a reward when you refer a candidate who successfully joins our team
- Additional bonuses for special occasions and important life events
- Paid participation in major sports events, such as Stirnu Buks and the Riga Marathon
- Interest groups and activities within the Draugiem Group community
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