Specialist in Credit Card Operations managing account updates and resolving customer inquiries. Compliance with regulations and collaboration with teams to improve process efficiency.
About the role
- Operations Analyst providing services in business strategy, workflow, and productivity analysis. Collaborating across teams to ensure business requirements are met including project involvement.
Responsibilities
- Provides services for departments in terms of business strategy, workflow, and productivity analysis.
- May participate in project requirement definition, user acceptance testing, planning, and business readiness.
- Plan and schedule activities, tasks, and dependencies; monitor progress.
- Collaborate to set scope, objectives, and recommend change management methods and KPI measurements.
- Identify risks, develop contingency plans, and communicate mitigation actions.
- Monitor open tickets and escalate as necessary.
- Lead operational efforts to clean-up exposures.
- Create internal and external communications.
- Investigate and recommend improvements to systems, workflows, and procedures.
- Consult with business areas to provide technical and/or business guidance for decision-making.
- Collaborate with business teams to develop requirements and use cases to enhance operational workflows and system processes.
- Coordinate data requests as needed, perform analysis to identify trends to make sound business recommendations and decisions.
Requirements
- Bachelor’s Degree or professional level of knowledge in a specialized field, or equivalent, related experience.
- 2 - 4 years of experience – or Associate’s Degree equivalent plus 4 - 6 years.
- General knowledge of industry practices, standards, and concepts within field of work.
- Participating in or leading a cross functional team.
- Participating in or leading complex projects.
- Analytical Skills to identify trends and solve problems.
- General Knowledge of Property and Casualty Insurance.
Benefits
- Enjoy competitive health coverage
- Retirement plans
- Paid time off
- Flexible work options
- Lifestyle perks like employee discounts
- Advance your skills through tuition reimbursement
- Leadership programs
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