Senior Manager, Product Manager for Small Business Bank Associate Servicing at Capital One. Leading product management efforts and collaborating with cross - functional teams to enhance customer servicing tools.
About the role
- Product Manager at Manulife focused on innovating retail deposit products to enhance customer experience. Collaborating with teams to drive product strategies and achieve growth in deposit balances.
Responsibilities
- Collaborate with the team to support the management and strategic alignment of deposit products with business goals and advisor & customer needs
- Build roadmaps and complete new product launches and enhancements
- Assist in implementing deposit portfolio strategies that balance sales, customer experience, risk management, and profitability
- Partner with Treasury & Finance in supporting portfolio forecasting and product rate setting
- Monitor competitive offerings and stay informed about market trends
- Act as a key partner in updating product collateral
- Design and implement effective deposit campaigns to attract and retain customers
- Monitor and analyze campaign performance
- Build and maintain strong relationships with key internal partners
- Develop and maintain customer segmentation frameworks and personas
- Conduct regular audits and maintain a strong compliance framework
Requirements
- 3-5 years in Product Management, preferably in Deposits
- University or college degree, or equivalent work experience
- Certified Product Manager (CPM) or equivalent certification preferred
- Agile Product Owner certification or relevant experience preferred
Benefits
- Health insurance
- Dental benefits
- Vision benefits
- Mental health support
- Short-term disability coverage
- Long-term disability coverage
- Life insurance
- AD&D insurance coverage
- Adoption and surrogacy benefits
- Employee/family assistance plans
- Retirement savings plans
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid time off includes holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
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