VP of Cost Management leading project controls for JLL's real estate initiatives. Overseeing all project controls activities and delivering accurate cost estimates for successful project outcomes.
About the role
- AVP of Administrative Solutions overseeing post-sale client relationship management for Manulife's Group Benefits. Responsible for team management, operational processes, and client satisfaction.
Responsibilities
- Overseeing post-sale client relationship management for Group Benefits AdminAdvantage product
- Building, managing and optimizing a team of client relationship management professionals
- Measuring and driving quality across client portfolio
- Executing detailed plans for annual benefits reenrollment
- Developing and coaching team members and optimizing operational processes
- Acting as escalation point for client issues
- Developing and implementing strategies to enhance client experience
- Overseeing operational client management
- Monitoring industry trends and best practices
- Identifying and mitigating operational risks
Requirements
- Proven experience in a senior operational management role
- Experience leading client-facing teams and managing client relationships
- Strong influence and team-building skills
- Excellent strategic planning and problem-solving abilities
- Proficiency in financial management and managing key metrics
- Strong understanding of business processes and operational best practices
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Bilingualism (English and French) is a strong asset.
Benefits
- Health, dental, mental health, vision insurance
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension)
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Generous paid time off program (vacation, personal days, sick days)
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