Product Manager at Alan defining AI customer support strategy and managing high - impact product roadmaps. Collaborating with teams to enhance user experiences across various platforms.
About the role
- Customer Care Specialist responsible for supporting users with Manty’s solutions. Ensuring satisfaction through quality support and training for client onboarding and usage.
Responsibilities
- Reporting to our Head of Operations, your mission will be to ensure user satisfaction through responsive, high-quality support while helping our clients adopt and use our solutions.
- Provide responsive, high-quality customer support by answering user inquiries and collaborating with internal teams to resolve incidents.
- Ensure proper use of our solutions and customer retention by delivering trainings and creating educational content tailored to each client.
- Ensure long-term customer satisfaction and loyalty by listening to clients to identify and meet their needs.
- Analyze support performance and product usage to identify areas for improvement.
- Represent our users internally by relaying their feedback to the Product and Operations teams and participating in continuous improvement initiatives.
Requirements
- You are looking for your final-year internship, preferably in a SaaS environment.
- You are comfortable speaking and writing, and presenting to clients (in-person or via video conference).
- You have a pedagogical mindset: you can communicate and train effectively with a variety of stakeholders (CEOs, HR Directors, CFOs, etc.).
- You are organized, creative, and proactive.
- You have a genuine interest in GovTech: you want to help modernize the public sector with us.
Benefits
- Great offices a short walk from Nation and a very flexible remote-work policy!
- €9.50 meal vouchers per day: 60% paid by Manty (Swile card)
- €533 annual sustainable mobility allowance. Reimbursements at 50% for public transport (Navigo pass, bike subscription, etc.) AND/OR to buy or rent a bike, scooter, or to pay for single metro tickets... You decide how to use your allowance.
- Very advantageous Egym WellPass subscription
- €150 per year for book purchases
- Mentorship program to support your development at Manty
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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