Provide first - level technical support for desktops and peripherals at Computacenter. Maintain customer satisfaction and coordinate technical work activities in a dynamic environment.
About the role
- Support Engineer managing and troubleshooting PC and peripheral technology at user workspaces. Ensuring effective operation of IT applications and support through a central hotline.
Responsibilities
- You perform the setup, disassembly and reconfiguration of PC and peripheral equipment directly at users' workstations
- You identify causes of malfunctions and initiate measures to resolve them
- You assist with the procurement and operation of PC and peripheral components
- You coordinate repairs for PC and peripheral equipment
- You manage the central telephone hotline of make IT and provide first-level support
- You support and guide users in the use of IT applications
Requirements
- You have completed vocational training in computer science or business information systems, or you possess equivalent expertise acquired through professional experience
- You are team-oriented and reliable
- You demonstrate a strong customer and service orientation
Benefits
- A team that supports each other and communicates openly
- Colleagues who share their knowledge and an environment where you can ask questions and your opinion matters
- High level of personal responsibility, space for your own ideas and projects you can actively help shape
- Managers who listen and support development
- A culture that accepts mistakes and where appreciation is evident
- Tasks that directly impact the lives of people in the region and work with social value (e.g., supply security, digitalization, sustainability)
- Structured onboarding and comprehensive orientation
- Modern technologies and work tools, with clearly defined processes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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