Technical Account Manager managing technical needs of advertising partners and clients at Samsung Ads. Leading integration efforts and providing training while enhancing client strategies.
About the role
- MSP Account Manager with experience in managing client accounts and renewals. Leading upgrades and maintaining organized client documentation within ConnectWise Manage.
Responsibilities
- Own a book of MSP client accounts end-to-end
- Manage renewals, agreements, seat changes, and service alignment
- Keep accounts organized and documented inside ConnectWise
- Identify and close upgrades (security, users, projects, standardization)
Requirements
- 3+ years MSP Account Management / TAM / vCIO / Client Success experience
- Strong experience with ConnectWise Manage (required)
- Strong experience with Quoter (required)
- Proven ability to manage renewals + agreements and drive account upgrades
- Professional communication and follow-through
Benefits
- 401(k)
- 401(k) 3% Match
- 401(k) matching
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
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