Hybrid Senior Technical Support

at Lyst

• Job title: Senior Technical Support
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud
• Location requirements: Hybrid, London, United Kingdom

About the role

• Technical Executive managing integrations for new partners at Lyst, a fashion shopping platform. Collaborating with fashion brands and internal teams in a dynamic environment.

Responsibilities

• Integration Management: You will be part of a team responsible for managing onboarding for new brand partners; managing end-to-end technical integrations and workflows.
• Technical Troubleshooting & Support: As this is a new team, this role will be best suited to someone who wants to troubleshoot and solve a range of technical issues as they arise. You will be collaborating with both internal and external stakeholders to work out the best solutions to technical problems.
• Collaboration & Communication: You must be comfortable communicating technical solutions externally to senior-level partners, as well as collaborating with internal stakeholders and teams.
• Understanding of Fashion Landscape: You will be working directly with Lyst partners, so an understanding and appreciation for fashion and e-commerce would be beneficial when considering solutions to brands’ technical problems.

Requirements

• Integration Expertise: Excellent technical support and troubleshooting abilities, as well as experience in managing the integration aspect of e-commerce onboarding.
• Ability To Prioritise: Strong organisational skills and demonstrable experience in managing processes to effectively prioritise, track, and manage numerous workflows.
• Experience Using Workflow Tools: Confident using Jira, Salesforce, Excel and/or other internal tooling systems.
• Experience With E-Commerce Platforms: A knowledge of different e-commerce platforms from either an internal or external perspective is desirable – Shopify, Salesforce Cloud or other marketplace platforms.
• Self-Starter: We are looking for someone proactive who is comfortable working with complex processes and across multiple projects. The ideal candidate will be able to thrive in a fast-paced environment and possess a strong blend of technical acumen as well as relationship management skills.
• A Technical Learner: A genuine comfort and eagerness to quickly grasp and learn new technical concepts, systems, and internal tools.

Benefits

• Our Ways of Working: We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. We believe that in person collaboration and community spirit is super important, which is why we spend some of our time in the office and some of our time at home.
• Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst’s holiday year runs from 1 April to 31 March.
• Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss.
• Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service.
• Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start.
• Training Allowance: We’re big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources.
• Pension Scheme: Our pension provider is The People’s Pension. We offer a minimum employee contribution of 5% and 3% employer contribution.
• Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You’ll receive a free eye test every year and a discount towards glasses.
• Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them.
• Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work.
• Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.