Country Manager managing NHS operations for Lyrebird in the UK. Focused on building systems, processes, and delivering exceptional customer experiences across trusts.
Responsibilities
Own the UK business with accountability for operational performance and delivery outcomes
Build the systems, processes, and team required to scale across the NHS
Ensure every NHS trust receives a best in class customer experience
Run pilots and rollouts that convert reliably and set Lyrebird up for long term success
Lead customer delivery including implementation, training, go live, and ongoing relationships
Establish strong governance, cadence, and accountability with senior NHS stakeholders
Partner with commercial leadership to support sustainable growth
Hire and lead the UK customer, implementation, and operations teams
Requirements
Deep NHS or UK healthcare experience
Experience running a region, country, or large-scale customer or operations function
A track record of scaling delivery and customer experience in complex environments
Strong judgment, high ownership, and comfort operating with ambiguity
Experience in a scaling technology or healthcare business
This is a senior leadership role. You will have operated at exec or near-exec level, owned outcomes end to end, and led other senior leaders.
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