Senior Key Account Manager at CREA managing e - commerce journey and driving brand growth. Collaborating across teams to enhance customer experience and brand portfolio in Southeast Asia.
About the role
- Lead Professional Affiliates team at Lyka, a pet wellness company, during a parental leave cover contract. Drive partnerships and customer referrals to support growth objectives.
Responsibilities
- Own and drive the long-term strategy to focus on execution and evolution of the existing Professional Affiliates channel while continuing to drive growth and scale.
- Lead, coach and develop a team of 6 Relationship Managers through regular 1:1s, team forums, performance reviews and structured professional development.
- Set quarterly plans and priorities for the channel, translating acquisition targets into clear initiatives, tactics and execution roadmaps.
- Oversee channel performance and operational execution via the CRM (Hubspot), ensuring adherence to targets and scalable operations.
- Own the performance narrative for the PA channel, including regular reporting, insights and reviews to track progress against targets and drive corrective action.
- Act as the primary escalation point for the team, sales ops requests, tooling issues, and any process gaps
- Partner cross-functionally and act as the face for the PA channel with Lifecycle, Sales Ops, Customer Care, Product, Engineering and Finance to deliver seamless partner experiences and resolve issues.
- Lead the design and launch of new partner programs, ensuring the right enablement is in place to support the go to market and early-stage scale.
Requirements
- 3+ years’ experience leading and scaling a team of 5+ direct reports in either sales, AM or partnerships.
- Experience in channel partnerships, B2B2C or partner led sales models, or leading an inside sales team.
- Hands-on experience with Hubspot or a similar CRM to manage performance and operations.
- Analytical and curious mindset with the ability to translate data into meaningful insights and actionable initiatives.
- Excellent relationship-building, communication, and collaboration skills - confident working cross-functionally with multiple stakeholders (internal and external).
- A genuine love for animals and a desire to help drive progression in pet wellness.
Benefits
- Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
- Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
- Work for a sustainability focused company - we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
- Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
- Up to 18 weeks of paid parental leave top-up.
- Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work.
- Hybrid working - 3 days per week in office. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne. Onsite days are required during your onboarding.
- Pupper parent support to care for your furry friends - flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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