Seafreight Operations Specialist at Hellmann maintaining logistics efficiency and accuracy through support. Handling shipment communications, compliance, and customer service.
About the role
- Conduct full KYC and document reviews for POS merchant onboarding, ensuring identity verification and compliance with AML/CFT and card scheme rules. Coordinate with Sales, Risk, Compliance and Support teams to guarantee secure, compliant and timely POS activation.
Responsibilities
- Ensure a smooth, secure onboarding journey that complies with payment industry standards;
- Perform comprehensive identity and document reviews to approve accounts and onboard POS customers;
- Verify identity, merchant classification and business information in accordance with risk policies, AML/CFT requirements and card scheme rules;
- Use internal systems and tools such as Octadesk and Excel to confirm data and mitigate risks;
- Monitor the POS activation workflow, ensuring credentialing, shipping and device activation proceed without outstanding issues;
- Collaborate with internal teams (Sales, Risk, Compliance, Support) to quickly resolve inconsistencies or operational requests;
- Monitor the quality of registrations and propose continuous improvements to KYC processes;
- Safeguard the customer experience by balancing operational efficiency with rigorous risk controls.
Requirements
- Strong attention to detail and ability to review documents accurately;
- Analytical reasoning to interpret data and identify inconsistencies;
- Organizational skills to manage a high volume of requests while maintaining quality and speed;
- Ability to work with multiple systems and data lookup tools;
- Clear communication for interaction with internal teams and efficient information recording;
- Responsibility and commitment to deadlines, controls and internal policies;
- Previous experience in the payments industry, acquiring or fintechs;
- Familiarity with card scheme rules, compliance and fraud prevention;
- Continuous improvement mindset to suggest adjustments to workflows, systems and metrics;
- Experience in POS operations, merchant onboarding or device activation.
Benefits
- Health insurance;
- Dental insurance;
- Meal allowance or food voucher;
- Childcare assistance;
- Transportation voucher or home office allowance;
- Profit-sharing program (PPR);
- Birthday day off each year;
- Life insurance;
- Wellhub;
- Férias&Co (travel benefit);
- 6 months maternity leave and 20 days paternity leave;
- Flexible working hours;
- #Secuida – our Quality of Life program;
- Partnerships with various providers and institutions in education, health, leisure and entertainment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Sr. Manager responsible for shaping restaurant operations and executing marketing programs at Taco Bell. Partnering with franchise and supply chain teams while leading a local team in Ontario.
Manager of Audience Engagement and Publishing Operations overseeing editorial strategy and performance analysis for Amazing America, a digital brand celebrating the extraordinary aspects of America.
Lead strategic expansion for Tandem Health in Spain's healthcare system. Engage with healthcare professionals and drive the adoption of innovative health - tech solutions.
Specialist in Credit Card Operations managing account updates and resolving customer inquiries. Compliance with regulations and collaboration with teams to improve process efficiency.
Analyst in Real - Time Operations at Gridware dedicated to monitoring and enhancing electrical grid safety through data analysis and real - time event monitoring.
Senior Manager leading operations planning and analytics initiatives for luxury brand. Overseeing forecasting and inventory planning with a focus on digital transformation and AI integration.
Wholesale Operations Intern providing support in wholesale activities for Karl Lagerfeld. Gaining hands - on experience in the fashion industry while assisting with operations and account management.
Manager Operations leading Housing Support services as part of a high - quality Mental Health portfolio across Sussex. Collaborating with local authorities and NHS partners for seamless service delivery.
Credit Operations Analyst ensuring smooth execution of credit processes at a European tech startup. Collaborating with customers and teams to improve operational efficiency.