APAC Technical Support Leader responsible for leading technical support across Asia Pacific region. Driving improvements and managing escalations to enhance customer satisfaction.
About the role
- Support Engineer responsible for monitoring production environments and handling technical incidents. Collaborating with IT managers to enhance service quality at LUZA Group in Lisbon.
Responsibilities
- Ensure proactive monitoring of production and non-production environments.
- Handle Level 1 and Level 2 incidents and open support tickets as required.
- Perform initial diagnostics, apply standard procedures, and escalate issues when necessary.
- Implement dashboards to monitor environments and production plans.
- Collaborate with IT managers to resolve incidents, monitor service quality, and implement technical changes.
- Contribute to updating operational documentation and monitoring instructions.
Requirements
- Experience in technical support or IT operations (L1/L2).
- Knowledge of ticketing tools such as JIRA and GLPI CMDB.
- Knowledge of Linux (RHEL), Windows, monitoring environments (Nagios/Centreon), and scripting tools (Bash, PowerShell).
- Data integration and design of interactive dashboards using the ELK stack / Kibana / Grafana.
- Availability to participate in on-call or preventive support activities.
- French (B2 level minimum).
Benefits
- Important: Our company does not sponsor work visas or work permits. All applicants must have the legal right to work in the country where the position is based. Only candidates who meet the required qualifications and match the profile requested by our clients will be contacted.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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