Senior Technical Support Engineer managing customer technical support for Stryker’s Vocera solutions. Documenting issues, monitoring inquiries, and collaborating within the company to enhance customer experience.
About the role
- Support Engineer responsible for on-site IT support and video conferencing systems maintenance in Lisbon, Portugal. Resolving tickets and assisting high level users in hybrid workplace settings.
Responsibilities
- Provide on-site IT support, resolving tickets and assisting high level (C-level) users.
- Support video conferencing rooms by setting them up, troubleshooting and performing proactive checks.
- Perform hands-and-eyes tasks for the network and voice systems (patching, basic testing and coordination with providers).
- Manage end-user assets throughout their lifecycle (provisioning, returns and stock control).
- Provide assistance with change activities, security-related tasks and technical support for company events.
- Perform other necessary activities within the internal environment.
Requirements
- +2 years of experience in end user IT support, including support to high level (C-level) users.
- Mandatory experience with video conferencing systems (Teams).
- Experience with ITSM tools, asset management, and stock handling.
- Solid troubleshooting skills for Windows 10/11, macOS, VPN, drivers, and corporate applications.
- Basic network and voice (L1) knowledge: patching, Wi Fi/LAN testing, PBX/SIP phones.
- Fluent in Portuguese and Advanced English.
Benefits
- Important : Our company does not sponsor work visas or work permits. All applicants must have the legal right to work in the country where the position is based. Only candidates who meet the required qualifications and match the profile requested by our clients will be contacted.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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