Hybrid Implementation Manager

at Luminovo

• Job title: Implementation Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €49,800 - €62,100 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Munich, Germany

About the role

• Implementation Manager at Luminovo guiding customers through adoption of the electronics supply chain platform. Focused on structured implementations and driving project success for satisfied clients.

Responsibilities

• Act as a confident subject matter expert, communicating clearly and precisely to help customers understand and successfully apply our solution.
• Guide customers through change, especially when they resist standard processes—demonstrating the value of our approach and helping them adopt new ways of working.
• Ensure successful go-lives and handoffs by enabling customers to use the platform effectively and realize the value we promised, setting them up for a smooth transition to the Customer Success team.
• Drive overall project success & health by owning structured, realistic project plans where every stakeholder knows what needs to happen and when.
• Identify risks early and escalate effectively, presenting issues factually and proposing solutions to keep the project on track.
• Continuously improve our implementation process by spotting bottlenecks and opportunities to streamline how we work.
• Establish a strong feedback loop by sharing insights, improvements, and tools with the Product team, CSM, Marketing, and internal sponsors—ensuring the entire organization benefits from your learnings.

Requirements

• We don't need you to be an expert in the electronics industry today. But you have to be willing to dive into it to understand our potential customers' unique situations and how our software tools can create value for them.

Benefits

• We greatly value psychological safety and honest feedback. We always expect you to speak up and share your ideas about what we can improve within the company, and take these views to heart.
• We do routine 1:1's with your supervisor, retrospectives, and insight hours to make sure we are constantly getting better at what we do, all while fostering employee mental health and wellbeing.
• Professional development is something strongly encouraged by Luminovo, so there are no fixed budgets when it comes to things that will further your professional growth (education, trainings etc.). Make a case for it, and we usually say yes!
• We offer a flexible working environment (fully-remote, hybrid, and on-site in Munich), and appreciate everyone managing their working hours to achieve their ideal work-life integration.
• When it comes to our take on parent support, Luminovo happily contributes to the childcare costs of Luminerds.
• We're excited to revolutionize the electronics industry – and we want you to be too. That's why all full-time Luminerds receive attractive virtual stock option packages.