Hybrid Key Account Manager – Hotels

at luca

• Job title: Key Account Manager – Hotels
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Berlin, Germany

About the role

• Key Account Manager handling major hotel partnerships for luca's digital hospitality platform. Focus on strategic account management, sales growth, and C-level collaboration.

Responsibilities

• You manage our most important hotel partners and hotel groups — including some of Europe’s largest operators.
• You build sustainable, trust-based relationships at decision-maker level and develop them for the long term.
• You create bespoke account strategies to drive revenue growth and strengthen our position with strategic partners.
• You are responsible for contract negotiations, renewals and upsells — with a focus on sustainable success.
• You analyze performance and usage data, identify optimization opportunities, and prepare meaningful reports for C-level stakeholders.
• You are the primary point of contact for leadership teams across IT, Management, Marketing and Finance.
• You work closely with Product Management, Marketing, Sales and Customer Support to make partner success measurable.
• You actively contribute to the continued development of our product and our internal account management processes.

Requirements

• At least 2 years of experience in software or SaaS account/key account management.
• Experience in the hotel, booking or hospitality-tech sector is a plus.
• You think strategically, act in a data-driven way and can communicate complex issues clearly.
• You bring strong project management skills and keep an overview even when managing multiple large/enterprise clients.
• Excellent communication skills in German and English.
• You convince with empathy, clear communication and confident negotiation — including at C-level.

Benefits

• 30 days of vacation — because rest is as important as performance.
• Meal subsidies to make sure you’re well taken care of at lunch.
• Urban Sports Club membership to keep body and mind in balance.
• We support your development and open up career perspectives beyond your role.
• You’ll receive everything you need to hit the ground running.
• Regular team and company events — remote or in-person — that strengthen team spirit and are simply fun.
• Conveniently located — our office is easy to reach, centrally positioned at Ostkreuz in Berlin.