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LG
Hybrid Customer Success Manager, Trading
Posted 2 months ago
About the role
- Customer Success Manager connecting clients with LSEG’s Trading solutions. Actively engaging and educating customers to drive adoption and enhance their experience with LSEG products.
Responsibilities
- Act as subject matter expert for LSEG Trading solutions
- Own the customer engagement for your portfolio: contact users, build relationships, provide thought leadership, and ultimately drive adoption of our solutions
- Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks, and metrics needed to achieve them
- Demonstrate and educate new customers on how to use our products and technologies
- Monitor and assess customer health leveraging internal dashboards and understanding of customer business goals
- Conduct Business Reviews: co-create and review success/value plans with clients
- Uncover new opportunities by actively asking questions and collaborating with Sales to upsell and cross-sell
- Work with other teams such as Account Managers, Implementation Specialists, Product, Customer Support and Sales Strategy
- Build, maintain and leverage strong relationships with business decision makers and users to influence adoption.
Requirements
- +3 years of experience in the financial services industry, preferably in relationship management, sales, or other customer facing role
- Understanding of Sales & Trading, structure of a Trading desk, venues and technologies used
- Knowledge of Commodities & Energy Industry
- Knowledge of Equity Markets & Analysis
- Genuine curiosity about emerging technologies and APIs, Python knowledge a strong plus
- Ability to use data to make decisions, analyze trends, simplify complex problems and express themselves thoughtfully communicating both business and technical concepts
- Strong interpersonal skills and experience building relationships internally and externally, ideally with a broad range of stakeholders at different levels: C-Suite, Heads of Desks, end-users in Front/Middle/Back office
- Experience facilitating customer meetings and presenting to an audience in a concise and inspirational manner
- Strong problem-solving skills
- Ability to navigate a complex organization and to adapt to a fast-paced environment and rapidly-changing market
- Proactive and positive attitude
- Highly motivated self-starter who works well with autonomy and knows how to prioritize different tasks.
Benefits
- Annual Wellness Allowance
- Paid time-off
- Medical, Dental, Vision
- Flex Spending & Health Savings Options
- Prescription Drug plan
- 401(K) Savings Plan and Company match
- Basic life insurance
- Disability benefits
- Emergency backup dependent care
- Adoption assistance
- Commuter assistance
Job title
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