Tax Consultant Manager leading teams and clients in tax consulting for middle - market and international clients. Fostering fresh ideas and collaboration in shaping the future of tax consulting.
LG
Hybrid Customer Learning Manager – Shared Workflows
Posted 3 months ago
About the role
- Customer Learning Manager designing on-demand learning for LSEG customers. Collaborating with experts to enhance learning content and support onboarding initiatives.
Responsibilities
- Own, maintain and enhance on-demand learning for common workflows and apps shared across LSEG Workspace customer segments.
- Oversee Sales & Trading onboarding learning in collaboration with other CLMs, drive consistency and coordinate delivery of related webinars globally.
- Review and creating video and webinar coverage, identify coverage gaps and collaborate with Journey Orchestration team on discoverability and accessibility to target audience.
- Review attendance stats, view rates & customer feedback. Adjusting learning offering accordingly.
- Support key programs & initiatives (e.g. customer onboarding, customer certifications).
Requirements
- 3+ years markets experience preferred.
- 3+ years training experience on LSEG solutions and/or customer workflow expertise.
- Fluency in English with clear pronunciation.
- Script writing or video creation/editing skills will be a plus.
- Undergrad preferred or related, and CFA/ACI designation welcomed.
- Strong presentation skills and knowledge of outcome-based learning.
- Enjoys coaching and elevating performance.
- Proactive, resourceful, attention to detail.
- Strong Excel and AI usage skills preferred.
Benefits
- Hybrid and flexible working arrangements.
- Constant Learning: 90 Day On-Boarding Program, E-learning platform, a range of workshops, access to real-time economic data.
- A welcoming, inclusive culture backed by Employee Networks.
- A competitive referral bonus program.
- Access to private healthcare, wellness support, and pension contributions.
- Professional development: Quarterly Connects to ensure you meet your Goals & Objectives.
- Paid volunteer time to support causes that matter to you.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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