District Manager responsible for overseeing multiple Jared Jewelers locations. Leading teams in the Ohio, Pennsylvania, and New York Area while ensuring adherence to company standards and performance goals.
About the role
- Assistant Credit Control Manager overseeing Rent Arrears and Debt Recovery function at LRG. Involves project management, team leadership, and improving customer relationships.
Responsibilities
- Lead and deliver end-to-end operational projects related to team restructuration, process redesign, and service improvement.
- Act as a key delivery partner to the Head of Credit Control, translating strategic objectives into executable plans.
- Manage change initiatives, ensuring teams are engaged, supported, and aligned throughout transition periods.
- Provide hands-on leadership support to the Rent Arrears function, stepping into a people-management role where required.
- Coordinate and oversee the offshore team’s activities, ensuring daily tasks, targets, and quality standards are consistently met.
- Monitor adherence to rent arrears chase cycles, SLAs, and internal performance standards.
- Act as a senior escalation point for operational issues, customer complaints, and workflow bottlenecks.
- Produce and maintain operational performance reports and dashboards to support decision-making.
- Ensure all processes and communications comply with UK Residential Rent-Based (RRA) regulations and company policies.
- Support the audit and quality assurance process by conducting regular checks on offshore team outputs.
- Identify compliance risks and flag non-adherence to leadership in a timely manner.
- Assess training needs for both onshore and offshore teams.
- Collaborate with the Learning team to design and implement relevant training programs.
- Provide coaching and mentoring to ensure consistency and excellence in service delivery.
- Analyse performance data to identify trends, areas for improvement, and root causes of inefficiencies.
- Contribute to the creation and implementation of continuous improvement strategies that drive team productivity and performance.
- Gather feedback and provide actionable insights to improve the customer journey, particularly for landlords.
- Work closely with Lettings teams to ensure alignment in customer communications and issue resolution.
- Support initiatives that aim to increase customer satisfaction and reduce arrears.
- Promote a culture of accountability, ownership, and collaboration.
Requirements
- Demonstrable experience in customer service roles with a focus on issue resolution and communication.
- Proven experience in managing or coordinating offshore or remote teams.
- Strong organisational and multitasking skills, with keen attention to detail.
- Familiarity with rent arrears processes and chase cycles.
- Understanding of UK RRA compliance and regulatory requirements.
- Data-driven mindset with the ability to interpret and present operational data.
- A proactive, problem-solving approach with a continuous improvement mindset.
- Experience within the property management, lettings, or housing industry (Desirable).
- Knowledge of relevant systems used in the lettings or debt recovery environment (e.g., CRM systems, arrears management tools) (Desirable).
- Experience working in regulated or compliance-heavy environments (Desirable).
Benefits
- Competitive base salary and Commission structure
- Quarterly and yearly awards
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Branch Manager responsible for acquiring and retaining customer relationships in a financial services environment. Leading a team and ensuring performance excellence at Wells Fargo branches.
Associate Manager, Engagement driving customer engagement initiatives for Canadian Tire’s Triangle Loyalty program. Collaborating with teams to enhance customer experiences and optimize marketing strategies.
Registered Nurse Clinical Manager managing direct care patient services at CenterWell Home Health. Overseeing clinical operations, budget goals, and staff education in a home health setting.
Commercial Portfolio Manager supporting the commercial loan and deposit portfolio. Analyzing financial information and ensuring compliance with regulations while managing client relationships in a banking environment.
Administrative Services Manager supporting human resources functions for Office of Education at Washington University. Overseeing HR management and enhancing operational efficiency.
Delivery Manager overseeing project success and client relationships for FSP consultancy specializing in Digital, Security, and AI solutions. Leading project ownership and collaborative client engagement in a dynamic environment.
Regional Resort Manager overseeing multiple resort operations in Central and South Florida areas. Key responsibilities include ensuring service excellence, operational efficiency, and financial performance.
Manager, IT Delivery at Vanguard focusing on modern client experience tools with Generative AI. Overseeing IT service delivery and team management in a hybrid work environment.
Associate de Medición y Capital de Liquidez en BBVA, asegurando el cumplimiento de indicadores regulatorios de capital y liquidez.