Hybrid District Pro and Services Support Manager

at Lowe's Companies, Inc.

• Job title: District Pro and Services Support Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $98,900 - $165,100 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Port Orchard, United States

About the role

• Manage Pro and Services Support for Lowe’s retail operations in multiple Washington locations. Conduct store visits, train staff, and ensure customer satisfaction across stores.

Responsibilities

• Conducts store visits focused on the Pro and DIFM customer experience to ensure consistency across stores, develops action plans to address gaps, and follows up to ensure implementation
• Supports Pro and Installed Sales performance by identifying training and talent gaps based on data analysis and store/customer feedback, developing action plans to close gaps in partnership with the Store Leadership team
• Ensures execution and realization of in-store strategies to optimize sales, service, and customer satisfaction, consistently across the assigned area
• Responsible for all install programs within an assigned district to ensure achievement of sales, margin, close rate and profitability goals
• Serves as point-of-contact for District and Store Leadership to support and provide a consistent Pro and DIFM experience across all stores in the assigned area
• Using their expertise and knowledge on the Pro and installed sales experience, facilitates training workshops for store associates in the area on applicable Pro and Services initiatives (new or existing)

Requirements

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• Bachelor’s degree or equivalent years of experience in lieu of education requirement, if applicable
• 4 Years of Management in retail store operations
• Leadership experience with direct report responsibility
• Experience working closely with senior leadership (VP and above)

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards