Hybrid Incident Manager

at Long View Systems

• Job title: Incident Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$100,000 - CA$120,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Google Cloud Platform, Splunk
• Location requirements: Hybrid, Calgary, Canada

About the role

• Incident Manager overseeing cyber incident response engagements for large enterprises at Long View. Utilizing strong leadership and technical skills to ensure effective incident resolution.

Responsibilities

• Lead and oversee complex, high‑profile cyber incident response and investigation engagements, guiding clients through preparation, response, and recovery
• Direct and participate in hands‑on investigative work during critical or high‑impact incidents, including ransomware investigations
• Manage multiple concurrent incident response projects across a diverse client base, spanning various industries, technologies, and geographies
• Act as the primary point of contact for clients, building trusted‑advisor relationships and ensuring high‑quality, consistent service delivery
• Oversee technical investigations to ensure thorough analysis of large‑scale cyber incidents and data breaches
• Design and facilitate both technical and executive workshops covering incident response, network security, vulnerability management, and related topics
• Provide strategic guidance on incident containment, remediation, and recovery using best‑practice frameworks such as NIST and SANS
• Lead and support the execution of tabletop simulation exercises for technical teams and executive stakeholders
• Oversee the creation of high‑quality deliverables, including detailed investigation reports, executive briefings, and remediation recommendations
• Ability to work evenings and weekends

Requirements

• 5+ years of experience in digital forensics and incident response, or a closely related field
• 2+ years in a leadership or managerial role
• Experience managing incident response engagements:
• Ransomware, data breaches, business email compromise, network intrusions, cloud incidents
• Ability to investigate and respond to ransomware attacks, including familiarity with ransomware TTPs, negotiation processes, and decryption/recovery strategies
• Experience with industry-standard digital forensic tools:
• Magnet Axiom, Encase, XWays, FTK, Velociraptor, etc
• Experience with EDR tools:
• CrowdStrike Falcon, Carbon Black EDR, Microsoft Defender for Endpoint, etc
• Familiarity with security monitoring solutions:
• Splunk, Microsoft Sentinel, Elastic/ELK, etc
• Understanding of SOC operations, operating systems, file systems, cloud platforms (Azure, AWS, GCP), and enterprise IT infrastructure
• Experience leading and mentoring teams in high-pressure, dynamic environments
• Strong ability to communicate complex technical concepts to both technical and non-technical stakeholders, including executive leadership
• Demonstrated client management and relationship-building skills
• Excellent time management and organizational abilities**

Benefits

• Great people and culture
• RSP Plan
• Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work – Be part of exciting projects while accessing all the latest technologies