Superyacht Service Manager providing quality customer service and assisting with customer enquiries at OneOcean, a maritime technology company.
About the role
- Workplace Optimisation Manager supporting the delivery of data-driven optimisation initiatives in workplace environments. Collaborating with teams to enhance workplace efficiency and colleague experience.
Responsibilities
- Collect, validate, and analyse utilisation, occupancy, booking, and behavioural data.
- Produce dashboards/reports showing trends, risks, and opportunities.
- Support the Workplace Optimisation Manager with data‑driven recommendations.
- Assist with neighbourhood reviews, audits, furniture changes, and space resets.
- Document changes to build optimisation playbooks and lessons learned.
- Monitor workplace performance metrics (occupancy, intent vs reality, satisfaction, bookings).
- Coordinate pilots/tests of new workplace settings, products, or technologies.
- Gather feedback and data; summarise insights into clear recommendations.
- Partner with stakeholders to understand workstyles and upcoming workplace needs.
- Support relocations, reconfigurations, and change‑related activities.
- Respond to workplace queries on space use and optimisation ideas.
- Liaise with FM, Tech, Real Estate, and vendors during optimisation activities.
- Monitor service delivery and collect data for performance reviews.
- Maintain accurate datasets, inventories, floor plans, and utilisation records.
- Ensure activities follow standards and governance frameworks.
- Keep process documentation and playbooks updated.
Requirements
- Experience in workplace, property, data analysis, operational planning, or a related field.
- Strong analytical skills with the ability to interpret data and translate findings into insights.
- Confident with digital tools and systems (Excel, Power BI, booking systems, sensor dashboards, space planning tools).
- Excellent communication and stakeholder engagement skills.
- Highly organised, with strong attention to detail and the ability to manage multiple tasks simultaneously.
- Experience in hybrid working environments or workplace strategy would be really useful.
- Understanding of workplace design principles or space planning.
- Exposure to facilities management or property operations.
- Experience running surveys, collecting feedback, or supporting change initiatives.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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