Superyacht Service Manager providing quality customer service and assisting with customer enquiries at OneOcean, a maritime technology company.
LG
Hybrid Senior Pensions Transformation Manager – FTC till end of December 2026
Posted 2 months ago
About the role
- Senior Pensions Transformation Manager at Lloyds Banking Group driving strategic change in pensions operations. Leading operational improvements and influencing stakeholder engagement through technology and governance.
Responsibilities
- Deliver the transformation roadmap for pensions operations, ensuring all change initiatives (systems, data, processes, governance, digital engagement) align with long term business and trustee strategy.
- Assess the current operating model and design enhanced future state models covering people, process, systems, controls, and service delivery.
- Lead the planning and implementation of operating model reforms.
- Identify and prioritise opportunities for simplification, automation, and digitisation utilising AI tools and streamlined calculation methodologies.
- Bring an external, market leading perspective, using industry insight, benchmarking and innovation to continuously challenge the status quo.
- Provide strategic leadership over pensions change activity, supported by colleagues responsible for project delivery.
- Ensure operational change is prioritised effectively, risks are understood and managed, and benefits are realised.
- Drive readiness planning, adoption and embedding of change across Member Services and suppliers.
- Manage relationships with Trustees, internal stakeholders and third-party pension administrators, presenting clear, evidence-based recommendations, constructively challenging and influencing outcomes.
- Ensure suppliers introduce and adopt modern, technology enabled administration solutions that improve efficiency, resilience and member experience.
- Own the transformation agenda within the appropriate risk and control framework, ensuring regulatory and legislative requirements are met.
- Develop team capability, creating a sustainable pipeline of delivery and change talent.
- Seek continuous improvement, efficiency and control across pensions operations.
Requirements
- Proven experience leading large scale operational, digital or transformation programmes within pensions, financial services or a closely related regulated environment.
- Demonstrable evidence of shaping operating models, not just delivering projects.
- Strong experience influencing and challenging suppliers, Trustees and senior stakeholders.
- External market awareness, including pensions administration technology, innovation and digital member engagement.
- Experience operating at senior levels, including exposure to Trustee Boards, ExCo level or equivalent governance forums.
- Strong leadership capability, with experience building and leading high performing teams through change.
- Excellent negotiation, influencing and stakeholder management skills.
- Ability to operate strategically while remaining close enough to delivery to ensure successful outcomes.
- Professionally qualified in pensions (or equivalent), with deep knowledge of UK pensions legislation and regulatory requirements.
- Expert understanding of occupational DB and DC trust based pension scheme operations and governance, with the ability to design and implement robust, compliant processes.
Benefits
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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