Leading Finance and Controlling at Landesförderinstitut Mecklenburg - Vorpommern with a focus on team management and financial performance optimization.
About the role
- Senior Manager in financial wellbeing strategy for a bank helping customers navigate financial difficulty. Leading customer treatment strategies with a team to improve customer outcomes in unsecured lending.
Responsibilities
- Shape and evolve customer treatment and contact strategies that support customers facing financial difficulty
- Ensure strategies are intuitive, effective and appropriate across channels
- Use data, insight and emerging consumer trends to assess performance, adapt strategies and continuously improve outcomes
- Work closely with Product, Credit Risk, Platforms and Customer Financial Assistance teams, acting as a subject matter expert and trusted partner across the organisation
- Lead and develop a team of customer treatment strategy managers, setting clear direction, supporting delivery and building future‑focused capability
Requirements
- 3+ years experience owning, shaping or influencing unsecured retail banking products or portfolios (e.g. Credit Cards, Personal Loans, Motor / Car Finance, Personal Current Accounts)
- Demonstrable experience using data and MI to evaluate strategy performance, including customer outcomes, conduct, credit risk and commercial impacts, and translating insight into actionable strategy changes
- Demonstrable experience working in cross‑functional environments, collaborating with Credit Risk, Operations, Customer Support, Platforms/Technology and Policy or Conduct teams
- Strong strategic judgement, with the ability to balance customer outcomes, risk, regulatory considerations and commercial performance
- Proven people leadership experience, leading and developing specialist teams (e.g. strategy, policy, analytics or product-aligned teams), with accountability for delivery and capability building
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can tailor to your lifestyle, such as discounted shopping
- 30 days’ holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Financial Planner providing personalized financial solutions for clients at Valoriq. Analyzing financial conditions and developing tailored financial plans for individual client needs.
Junior Investment Analyst supporting multinational clients in social investment strategies. Collaborating on document control and project development in São Paulo, Brazil.
Analista Financeiro Jr executing credit recovery strategies, focusing on collection management. Join our team at Tigre, a leader in construction solutions.
Financial Analyst Junior at Grupo Tigre managing payment cycles for suppliers, taxes and internal operations. Ensuring compliance and financial integrity through SAP and banking platforms.
Finance Analyst responsible for analyzing credit processes and managing risk. Engaging with multiple departments to ensure compliance and operational fluency.
Senior Relationship Manager managing Home Builder Finance loan relationships and generating new business for lending at Flagstar Bank.
CPA Director of Accounting advising mid - sized organizations as strategic CFO. Providing leadership and mentoring in firm's Outsourced Accounting Department.
FP&A Manager shaping financial strategy and collaborating across departments. Involved with budgeting, forecasting, and providing analytical support for AMDT's business initiatives.
Financial Modeller at Bristol Waste Company responsible for building financial models for strategic decision making. Supporting the municipal waste service with advanced analytical insights and collaboration.