Senior Manager overseeing delivery operations and strategic programs at NTT DATA. Leading projects, enhancing operational efficiency, and ensuring effective stakeholder engagement.
About the role
- Lead Incident Management for BCB & CIB in a hybrid role at Lloyds Banking Group. Coordinate critical incidents and enhance operational resilience within the organization.
Responsibilities
- You'll lead a team that deliver activities across the following capabilities: Building and developing the BCB & CIB Incident Management team capability.
- Responding to Gold incidents, deputy chair for Silver incidents and chairing BCB & CIB Bronze and sub Bronze incidents.
- Continually improving the Incident Framework ensuring alignment to new products & applications.
- Creation of playbooks to ensure controlled and coordinated responses as well as maintaining service continuity during disruption.
- Performing post-incident and problem management (Root Cause) activities.
- Providing support to and delivering against wider BCB & CIB business objectives.
- Representing BCB & CIB at key governance and industry meetings.
- Ensure our incident response plans are robust and operational resilience is embedded within the Group’s incident response.
- Owning our incident communications, including keeping senior stakeholders and the regulators up to date on incidents.
- Supporting key clients with out of hours incident management support.
Requirements
- Strong leadership and collaboration skills, with a good understanding of Operational Resilience
- A customer‑centric mindset, with experience shaping customer treatment strategies for major clients
- Proven experience delivering complex pieces of work through others
- A proactive and organised approach, able to prioritise effectively
- The ability to grasp complex issues quickly and take decisive action
- High resilience and the ability to manage multiple competing priorities under pressure
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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