Senior Manager leading operations strategy for a fintech company in Mexico, optimizing processes, integrating technology and managing resources effectively.
About the role
- Private Banking Lending Manager delivering high-quality lending services and solutions for high-value clients in the United Kingdom. Strong focus on compliance and relationship management.
Responsibilities
- Deliver lending services to meet customer expectations, ensuring high quality solutions and recommendations within a risk focused environment, creating a ‘centre of excellence’ for lending related products and services.
- Proactively manage and build relationships with key internal stakeholders, acting as a trusted business partner.
- Identify and resolve shortcomings in compliance and distribution processes to enhance customer service.
- Collaborate with lending colleagues to manage important external introducer relationships.
- Build and maintain a productive working relationship with Wealth Credit Risk to support the delivery of outstanding customer outcomes.
- Provide input into the development of improved procedures to enhance the customer lending journey.
- Offer operational support to senior managers through non-routine activities using established programmes and protocols.
Requirements
- 3+ years experience in complex HNW residential and specialist lending
- Proven understanding of the UK residential property market and the services that support it.
- Strong relationship management skills as you'll be working across Private Banking, Wealth Credit Risk and introducers
- Customer‑first decision‑making with confident judgement in complex lending scenarios
- Continuous improvement approach with strong control, documentation and process discipline
- Ability to coach others in lending standards and credit reasoning
- Comfortable using customer and partner feedback to enhance service
- Proactive in sharing knowledge and guidelines across teams
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can tailor to your lifestyle, such as discounted shopping
- 30 days’ holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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