Sr. Manager leading global Services Evangelism at Proofpoint, focusing on customer success and advanced cybersecurity solutions. Overseeing a team to enhance service value and drive customer engagement.
About the role
- Radio & Satellite Platform Manager overseeing operational support and management of technical aspects. Ensuring reliability and customer satisfaction in platform services.
Responsibilities
- Programme management of all engineering related aspects the platform.
- Ownership of all aspects of management of the Radio & Satellite platform(s) including BCM & Security plans, to include maintaining up to date inventory systems and registrations for the platform.
- Continuously and proactively driving for outstanding Customer Service and Satisfaction and lead an absolutely customer focused approach to doing business with a “Right First Time” ethic and Reliability & Availability improvement targets.
- Leading on the management and control of intrusive activities on or affecting the platform within timescales and to agreed standards, ensuring that Change Management/Planned Engineering Work is communicated, authorised and undertaken professionally and to the wider Networks change/service availability agreed targets.
- The platform manager is responsible for ensuring all security aspects of the platform are addressed in a timely manner such as audits, vulnerability patching and ensuring any security related certifications are managed and maintained.
- Leading on the financial management of the platform, ensuring the investment opportunities are recognised and operational activities managed within budget.
Requirements
- Telecommunications/IT background (Computer Science or Engineering degree) preferable
- Detailed Understanding of networks
- Business analysis
- Requirements management
- Estimating
- Understanding of business process journeys (L2C, T2R, P&B)
- Business Continuity Management. As well as being aware of and understanding the importance of BCM, the post holder will adhere to the pan BT BCM Policy Framework Directive supporting the requirement to continue the delivery of service operations if affected by disruptive incidents, whilst adhering to BT’s Health & Safety policy
Benefits
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
- 25 days annual leave (not including bank holidays), increasing with service
- 24/7 private virtual GP appointments for UK colleagues
- 2 weeks carer’s leave
- World-class training and development opportunities
- Option to join BT Shares Saving schemes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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