General Manager overseeing Collision Center operations and customer experience in Austin, TX area. Leading team performance, managing budgets, and ensuring customer satisfaction standards.
About the role
- Commercial Manager driving digital transformation in Chief Customer & Digital Office. Leading strategies for customer engagement and commercial performance in a hybrid work environment.
Responsibilities
- Define and own commercial strategies, ensuring alignment with Group objectives and customer needs.
- Compose and deliver commercial plans across key product areas including pension pot consolidation, protection, and investment solutions.
- Be accountable for Monthly Board Reporting & commentary inputs on behalf of CCDO.
- Partner with Consumer Relationships, Product, and Distribution teams to surface and advocate IPI products that improve customer and business outcomes.
- Own and drive performance frameworks that track delivery against strategic outcomes, ensuring transparency and accountability.
- Lead commercial reviews and deep dives, surfacing insights that advise strategic choices and unlock value.
- Build positive relationships across CCDO, Finance, Product, and Transformation teams to align commercial priorities and drive joined-up delivery.
- Ensure commercial decisions are underpinned by robust governance, risk management, and regulatory compliance.
Requirements
- Deep understanding of performance frameworks, investment governance, and value tracking.
- Proven experience operating at a senior level in a commercial, performance, or transformation-focused role.
- Strong financial and commercially savvy, with the ability to interpret sophisticated data and drive actionable insight.
- Exceptional stakeholder management and influencing skills, with experience engaging at executive levels.
- Demonstrable success in leading cross-functional initiatives and delivering measurable outcomes.
- Ability to lead through ambiguity, challenge constructively, and drive strategic transparency.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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