Account Manager responsible for managing daily client service needs in Property & Casualty brokerage. Handling renewals, claims management, and communication with clients and producers.
About the role
- Strategic Account Manager responsible for client engagement and growth in customs brokerage at Livingston. Elevating client satisfaction with strategic insights and relationship management.
Responsibilities
- Develop a comprehensive understanding of current portfolio and address any issues that will inhibit client satisfaction while focusing on identifying additional opportunities to grow our partnership.
- Maximize existing relationships by engaging clients as their primary touchpoint within Livingston.
- Review and analyze business trends of client for all Livingston solutions and identify areas of opportunity, improvement, and growth.
- Lead client renegotiations and profitability analyses.
- Identify and develop business growth and profitability strategy for each assigned account.
- Educate assigned clients on regulatory changes and new requirements.
- Maintain systems accuracy related to existing account base using key tools.
- Prepare and facilitate client presentations and reports.
- Promote client development and build relationships with clients through office visits and presentations.
- Engage appropriate subject matter specialists/internal resources and Client Service Managers to support client requests for improvements and growth opportunities, manage/influence the collaboration of all resources.
- Escalate and project manage client issues to ensure timely and satisfactory resolution.
Requirements
- 3 years of related experience
- Proficiency in Microsoft Office (Word, Excel and Power Point)
- Salesforce.com experience strongly desired
- Associates Degree or post-secondary education
Benefits
- Professional development opportunities
- Remote work options
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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