Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Client Import Analyst supporting client service teams with import compliance and customs management. Building relationships and ensuring accurate documentation processes for international trade operations.
Responsibilities
- Act as the primary support for client service teams
- Ensure quality standards are met and integrity of client records are maintained
- Facilitate release and entry summary completion
- Conduct documented internal audit
- Build and maintain excellent working relationships with clients
- Create and maintain client Standard Operating Procedures (SOPs)
Requirements
- 3 years of related experience
- Excellent oral and written communication and organizational skills
- Strong knowledge of company policies and procedures
- Attention to detail; organization, completeness and accuracy
- Knowledge of Word and Excel software
- Ability to present a professional image
- Working towards/or successful completion of the Certified Customs Specialists (CCS) designation is a requirement
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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