Working student in Tech & Operations for a growing Mental Health Startup focusing on user - friendly digital infrastructure and website support. Collaborating closely with the management team to enhance digital services.
About the role
- Field Staff Operations Manager overseeing operational needs for the Field Staff in tropical and temperate regions. Training staff and mentoring Expedition Leaders while managing expedition operations across various regions.
Responsibilities
- Manage all Field Staff-based Operations in temperate and tropical regions, such as:
- Oversee the need for and use of new equipment (i.e. kayaks, stand-up paddleboards, snorkel gear, whisper devices).
- Develop and implement training as needed for activities such as hiking, snorkeling, kayaking, bear safety, stand-up paddleboarding (SUP), etc.
- Develop and implement operations-based training for Field Staff based on regional and general needs.
- Work with Marine Operations and Compliance to create and disseminate pertinent guidelines, protocols, and Zodiac trainings to the fleet.
- Help create safety videos for ship operations in temperate and tropical regions.
- Assist Field Staff Coordinators to understand and disseminate information about temperate and tropical destination requirements and training.
- Act as Field Staff Department liaison for US vessels during shipyard.
- Act as liaison and Lindblad staff representative for the USFS in Alaska.
- Collaborate with the Expedition Equipment Specialist to ensure that all shipboard equipment is properly maintained and inventoried, and equipment is ordered efficiently.
- Work with Expedition Development to identify innovative tools for exploration.
- Communicate all USFS and other regional updates to the Field Staff Department, including both field and shoreside team members.
- Communicate with shoreside teams on staff-related concerns (voyage operations and expectations, marketing information boards, etc.).
- Review weekly digital comment cards and adjust expedition operations appropriately.
- Regularly host debriefs with Expedition Leaders and provides feedback to field staff.
- Frequently visit the ships to provide mentorship and/or training for Expedition Leaders and other Field Staff and to build report with Ship’s officers and crew.
- Keep the Field Staff Logistics Manager and Field Staff Manager up to date with operational Field Staff Handbook needs.
- Assist with the National Geographic Explorers-In-Training program or LEXU.
- May fill in as Expedition Leader on 1 – 2 trips per year.
Requirements
- BA/BS degree or equivalent industry experience
- Extensive experience in field operations within an expedition travel environment, including Alaska
- Must have extensive experience driving zodiacs
- Must have comfort in the water and snorkeling
- General knowledge of natural and human history of the places to which National Geographic – Lindblad Expeditions travels
- Strong skills in time management, handling multiple tasks, setting priorities, and meeting deadlines
- The ability to work independently, as well as with others, in a team environment
- Proficient working in the Windows operating system
- Using the English language, this person must have an ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor, while building relationships over long distances.
Benefits
- Travel benefits for employees and their family
- Voyage of Discovery trips for employees to travel as guests
- Health insurance including Medical, Dental, Vision
- 401(k) plan with employer match
- Long-Term Disability, Life & AD&D Insurance
- Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
- Pre-Tax Commuter Benefit
- 7-8 Paid Holidays
- 2-3 Floating Holiday Options (pro-rated per start date)
- Up to 15 days of vacation (pro-rated per anniversary year)
- Parental Leave
- Sick/personal days per city & state ordinance
- Pet Insurance discount
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