IT Service Manager connecting clients and tech teams, overseeing service delivery cycles and managing projects. Ensuring clients receive outstanding service and proactive communication.
About the role
- Mobilisation Manager responsible for managing new contract mobilisations at Linaker. Leading cross-functional teams and ensuring client requirements are met within deadlines and budget.
Responsibilities
- Manage the complete mobilisation process for new Linaker contracts, collaborating closely with both clients and internal stakeholders to ensure that tailored client requirements are fully understood and seamlessly incorporated into operational procedures, all within the pre-agreed timelines.
- Develop and manage comprehensive mobilisation strategies, schedules, and milestones.
- Coordinate cross-functional teams including, but not limited to, Operations, HR, Procurement, CRT, IT, Estimating, Asset Management, and technical department.
- Serve as the primary liaison for clients throughout the mobilisation phase, facilitating transparent communication and effective stakeholder engagement.
- Proactively identify and mitigate risks, maintaining an up-to-date mobilisation risk register.
- Maintain meticulous documentation of all processes, decisions, and outcomes to ensure a robust audit trail.
- Ensure all statutory, regulatory, and compliance obligations are fulfilled prior to service commencement.
- Monitor mobilisation budgets and exercise effective cost control.
- Assist with recruitment, onboarding, and training of site-based teams as required.
- Provide support to the People Team with TUPE processes when relevant.
- Coordinate procurement activities and establish supply chain operations in collaboration with internal stakeholders.
- Implement job logic or third-party CAFM systems and reporting frameworks in accordance with contract specifications.
- Coordination site inspections and readiness assessments prior to go-live.
- Facilitate seamless handovers by ensuring all teams receive necessary information and resources to fulfil contractual commitments.
- Guarantee a smooth transition from mobilisation to operational delivery teams.
- Identify and introduce innovative solutions to optimise mobilisation and renewal procedures.
- Utilise feedback and insights from previous transitions to foster continuous improvement.
- Collaborate effectively with internal teams to promote and integrate best practices across the organisation.
Requirements
- Proven experience in a similar role within the facilities management/ engineering industry.
- Strong knowledge of contract mobilisation, renewal processes, and client relationship management.
- Familiarity with procurement processes and achieving value for money.
- Experience working collaboratively with cross-functional teams, including operations, procurement, and scheduling.
- Full UK driving licence
Benefits
- 25 Days holiday plus bank holidays.
- Plenty of opportunity for progression.
- Employee Assistance Programme
- Full training provided by a supportive, friendly team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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