IT&D Manager driving IT&D initiatives and transformation in Reckitt’s factory ecosystem, ensuring effective communication and service delivery. Collaborating with factory leadership to implement global standards.
About the role
- Continuous Improvement Manager enhancing business processes for Lightspeed DMS. Focusing on onboarding velocity, customer satisfaction, and collaboration across teams.
Responsibilities
- Champion a problem solving culture by facilitating cross-functional strategy sessions, including process mapping.
- Utilizes DMAIC (Define, Measure, Analyze, Implement, Control) methods to improve business processes to increase onboarding velocity and time-to-value, customer adoption, and customer satisfaction (measured via CSAT, NPS, and churn rate).
- Acts as a Technology Project Manager: applying Agile and waterfall methodologies as appropriate to synchronize portfolio planning, scoping, and execution processes to deliver continuous improvement projects on-time and within budget to committed roadmaps, and performance KPIs.
- Identify project goals, scope, resources, budget, dependencies, risks and communications needs.
- Identify, escalate, and resolve conflicts, dependencies, and risks—proactively surfacing blockers before they impact delivery.
- Implement large, cross-team, multi-year programs and projects.
- Proactively identify opportunities and contribute to continuous business process improvement efforts to help streamline and standardize workflow, communication, and resource efficiencies.
- Conducts initiation and project closure activities to formalize and communicate the project acceptance and handover documentation and completes a post-implementation review to identify areas of improvement.
- Communicate portfolio scope, roadmap alignment, priorities, and status to governance board and stakeholders.
Requirements
- 1-3 years of cross-functional process improvement experience with a track record of improving processes and business results.
- Demonstrates data driven solutions. Experience defining project success criteria with multiple stakeholders.
- Lean/Six Sigma or DMAIC certification or relevant knowledge and experience.
- Strong process improvement and project management skills and experience.
- Experience working in a SaaS or subscription-based software business; familiarity with Professional Services operations and SaaS metrics (ARR, churn, NRR) strongly preferred.
- Ability to lead through influence and work as a collaborative team member.
- Strong verbal and written communication skills.
- Experience in collaborating across business/product lines and organizational groups.
- Strong ability to manage a portfolio of improvement projects and ability to prioritize based on business requirements.
- Experience leading virtual and in-person process improvement meetings.
- Experience creating process documentation with tools such as Visio, PowerPoint or Lucid Chart.
- Experience creating and delivering presentations to stakeholders about project status or outcomes.
Benefits
- Inclusion and Diversity at Lightspeed
- Equal Employment Opportunity Statement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Gerente de Protección liderando la programación integrada de protección en Guatemala. Asegurando servicios de calidad para poblaciones vulnerables afectadas por conflictos y desastres.
Project Management Officer coordinating and managing multiple technology projects at Capgemini Invent. Supporting PMO framework development and collaborating with cross - functional teams to ensure objectives are met.
Senior Manager, Global Insights managing healthcare data insights for Biogen's Nephrology portfolio. Collaborating with stakeholders to drive actionable insights and strategic decisions.
Manager of Post Production ensuring timely and polished delivery of episodes for Paramount Television Studios. Collaborating with production teams, vendors, and executives to streamline post - production processes.
Technical Application Manager ensuring operation of banking platforms in Switzerland. Involves incident management and communication with customers and partners for service stability.
Senior Manager responsible for financial modeling and analytics for Real Estate and Indirect Spend strategy at HID, a tech firm based in Austin, TX.
Senior Group Manager responsible for Hyundai's global editorial vision and storytelling strategy. Leading integrated news strategy and ensuring resonant narratives across channels and regions.
Wealth Manager role for managing investment needs and delivering holistic wealth plans for private banking clients. Requires collaboration and client interaction with a focus on sustainable growth and risk management.
Regional Mass Care Manager overseeing mass care planning and volunteer efforts for disaster response in United States. Ensuring essential services are delivered and communities are prepared.