Sr. Manager, Business Operations at H1 managing strategic projects and executive relationships. Working alongside CEO and COO to drive company initiatives and board - level communications.
About the role
- Business Process Manager acting as a link between customer service and IT at Liebherr. Overseeing demand processes and ensuring solutions for customer service delivery.
Responsibilities
- Act as the central link between our customer service division and IT, coordinating the full demand process and translating business requirements into delivered solutions across our three sites in Nenzing, Rostock, and Killarney
- Define and coordinate business requirements for the three sites in Nenzing, Rostock and Killarney with IT, and oversee the entire IT demand process
- Act as the central point of contact for IT demand management and the IT architecture organisation within the customer service division
- Understand and analyse the service processes at the three locations, derive functional requirements in collaboration with stakeholders, and develop innovative solution concepts
- Collect, filter and prioritise business requirements according to business value, criticality and strategic relevance for customer service
- Translate business requirements into detailed specifications and oversee implementation through to full qualification
- Identify opportunities for optimisation and automation and promote the adoption of best practices and Liebherr standards in service processes
- Build strong relationships with the customer service departments at all three sites and with IT and facilitate regular communication
Requirements
- A degree in economics, computer science or engineering, or a completed commercial/technical apprenticeship with several years’ professional experience
- Analytical and strategic thinking, as well as strong problem-solving skills
- Strong communication skills, negotiation skills and the ability to explain complex issues clearly
- Adaptability and the ability to take the initiative in a dynamic environment
- Several years’ experience in process management, ideally in an international customer service environment, is desirable
- In-depth knowledge of service processes and basic IT skills (e.g. ERP, CRM, IT architecture)
- Excellent written and spoken German and English
Benefits
- competitive salary
- pension scheme
- training and development opportunities
- subsidised canteen
- retailer discounts
- travel opportunities
- sports and social club
- cycle to work scheme
- early finish on a Friday
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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