Senior Director of Commercial Operations at GE HealthCare leading client engagement and operational excellence for MIM Software across international markets.
Responsibilities
Lead and optimize international commercial operations for MIM Software, supporting sales execution, forecast accuracy, opportunity preparation and operational discipline
Collaborate with regional sales leaders to improve pipeline conversion, time-to-value and revenue predictability
Design and deploy processes, tools and commercial governance frameworks suited to scaling across heterogeneous international markets
Contribute to pricing governance, alignment of contracting processes and commercial readiness for new product launches
Define and drive the Clinical Marketing strategy, translating the clinical value of MIM solutions into differentiated, high-impact commercial messaging
Own the end-to-end post-sale customer experience: clinical implementation, onboarding, adoption and long-term customer success
Lead international Customer Success and Clinical Implementation teams, ensuring consistent, high-quality deployments
Build, align and develop high-performing international teams and leaders
Requirements
University degree required; advanced degree (MBA, MSc or clinical qualification) strongly preferred
Extensive progressive experience in Commercial Operations, Customer Success, Clinical Marketing or leadership roles in Digital Health
Proven experience in MedTech, HealthTech, SaaS or regulated clinical software environments
Demonstrated success managing international, cross-functional teams
Strong understanding of clinical workflows, complex hospital customers and value-based sales models
Benefits
Our total rewards are designed to unlock your ambition by giving you the support and flexibility you need to turn your ideas into reality
Our salary and benefits provide the level of support you would expect from an organization with global scale and strength
You will have access to career opportunities within a culture that values care, collaboration and support
Job title
Director of Commercial Operations – Customer Experience
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