Onsite Director of Commercial Operations – Customer Experience

Posted 6 days ago

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About the role

  • Senior Director of Commercial Operations at GE HealthCare leading client engagement and operational excellence for MIM Software across international markets.

Responsibilities

  • Lead and optimize international commercial operations for MIM Software, supporting sales execution, forecast accuracy, opportunity preparation and operational discipline
  • Collaborate with regional sales leaders to improve pipeline conversion, time-to-value and revenue predictability
  • Design and deploy processes, tools and commercial governance frameworks suited to scaling across heterogeneous international markets
  • Contribute to pricing governance, alignment of contracting processes and commercial readiness for new product launches
  • Define and drive the Clinical Marketing strategy, translating the clinical value of MIM solutions into differentiated, high-impact commercial messaging
  • Own the end-to-end post-sale customer experience: clinical implementation, onboarding, adoption and long-term customer success
  • Lead international Customer Success and Clinical Implementation teams, ensuring consistent, high-quality deployments
  • Build, align and develop high-performing international teams and leaders

Requirements

  • University degree required; advanced degree (MBA, MSc or clinical qualification) strongly preferred
  • Extensive progressive experience in Commercial Operations, Customer Success, Clinical Marketing or leadership roles in Digital Health
  • Proven experience in MedTech, HealthTech, SaaS or regulated clinical software environments
  • Demonstrated success managing international, cross-functional teams
  • Strong understanding of clinical workflows, complex hospital customers and value-based sales models

Benefits

  • Our total rewards are designed to unlock your ambition by giving you the support and flexibility you need to turn your ideas into reality
  • Our salary and benefits provide the level of support you would expect from an organization with global scale and strength
  • You will have access to career opportunities within a culture that values care, collaboration and support

Job title

Director of Commercial Operations – Customer Experience

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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