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About the role
- Microsoft Service Manager managing Microsoft ServiceManagement operations and governance structures. Collaborating with various teams on compliance and process development in IT Service Management.
Responsibilities
- Build and continuously maintain a Microsoft service management operating model
- Define and further develop roles and responsibilities (e.g., Service Owner, Product Owner)
- Establish and optimize governance structures in the areas of data protection, IT security and employment law
- Manage interfaces with teams such as IT Security, Legal, Data Protection, Employment Law and Vendor Management
- Develop processes in close cooperation with process management
- Communications and change management: create transparency and drive adoption
- Monitoring & Reporting: establish and maintain SLAs, KPIs, dashboards and service health
- Serve as the central point of contact for Microsoft and internal customers
- Set strategic direction for Microsoft service management and coordinate related tasks
- Document and present results
- Provide support in license management
Requirements
- University degree in Computer Science, Information Systems or a related field
- Several years of experience in IT Service Management (ITIL knowledge is an advantage)
- Solid knowledge of Microsoft technologies (M365, Azure, Power Platform, Dynamics 365)
- Experience coordinating compliance topics
- Experience in process management (e.g., BPMN 2.0)
- Analytical thinking and the ability to manage complex structures
- Strong communication and facilitation skills
- Team player, self-starter and enjoyment of working in interdisciplinary teams
- Very good German and good English skills, both written and spoken
Benefits
- Attractive compensation and social benefits
- Flexible and mobile/remote-friendly working
- Freedom for creative work
- Crisis-proof job
- Individual development and training opportunities
- Employee benefits & discounts
- Healthy and locally sourced meals in the company cafeteria
- Occupational health management
- E-Gym Wellpass
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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