Key Account Manager for Deutsche Bahn accounts in Germany. Focused on customer relationship management, strategic development, and collaboration with internal departments.
About the role
- Account Representative managing financial outcomes and customer experience for personal injury cases. Engaging with attorneys and stakeholders to resolve complex cases effectively.
Responsibilities
- Manage a portfolio of assigned cases and work toward timely resolution.
- Communicate regularly with attorneys and partners to negotiate and finalize settlements.
- Review case details and make sound decisions to support positive financial outcomes.
- Follow up on outstanding balances and drive collections efforts.
- Meet or exceed individual performance goals, including recovery targets and turnaround times.
- Provide a high level of customer service throughout the negotiation process.
- Maintain accurate and detailed notes in internal systems.
- Support teammates and provide coverage when needed.
- Identify opportunities to improve processes and efficiency within the team.
Requirements
- High School or GED required.
- 2+ years of work experience in an office type environment or contact center environment.
- Experience in Healthcare, Legal, Insurance, or Financial Services Industries – specific experience in personal injury, with applicable medical knowledge and claims law.
- Ability to understand and integrate technology and data-driven decision-making into the Negotiations and Settlement processes.
- Ability to consider and integrate a broad range of factors to develop and execute a win/win negotiation strategy.
- Must have excellent communication skills, both verbal and written and the ability to be collaborative with other members of the team.
- Self-motivated with desire to build great relationships, and able to meet and exceed goals.
- Able to adapt to change and pivot easily between tasks and process changes.
- Ability to work quickly and accurately to meet tight deadlines.
- Excellent verbal and written communication skills to handle interactions with attorneys and medical providers.
- Ability to operate efficiently and effectively within a continuous evolving environment.
- **Must be able to work in-office, Mon - Wed in our Denver, CO office.**
Benefits
- We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match and paid time off
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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